Connects to any PMS
We sit on top of what you already run. operætor keeps the log and brings the efficiency, your property management system stays the system of record.
Welcome to
Hotel Las Flores
A day at Hotel Las Flores
Who are you?
Run a few minutes of a hotel day inside a simplified / gamified version of the tool. Pick any seat to step into the day, then follow the work as it moves through the team. Switch seats at any time.
A demo hotel. Every guest, staff name, room, and task is invented. No real data, no live connection.
operætor, operational intelligence for hospitality. Every task is registered, routed to the right person, completed, and logged, and the system learns from each one so the next call is faster.
The problem
A boutique runs on hundreds of details. Right now, they all go through one person.
A GM cannot be everywhere, all the time. Something always slips. And usually, the guest notices first.
The real tool
Your team runs on one ecosystem.
One brain holds your workflows and your rules, reached through role-specific seats. Your brand, your tone, your preferences, all built around your operation and the metrics you measure success by. Swipe between the seats to see the basic layout, shown here on the fictional Hotel Las Flores.
GM Command center
Hotel Las FloresHector Solano · GM
Good morning, Hector
71%Occupancy
3 / 5Checkouts
11mAvg response
6On duty
Awaiting your decision
Room 104Mini-fridge not coolingURGENT
Cafe Las FloresWalk-in cooler driftSOON
The guest side is best seen live. Play the Guest seat →
What it runs
Hospitality operations.
The whole back of house, with one operator above it. Open any operation to see what it does. More plug into the same brain as you grow.
- GM command One view over all of it.
- Does
- Gives the GM a single command center over the day.
- Automates
- Surfaces only the calls that need a human.
- Tracks
- The whole operation, and learns from it.
- Housekeeping Every room ready, on time.
- Does
- Routes cleans by checkout time, floor, and crew.
- Automates
- Assigns the right attendant and re-sequences on the fly.
- Tracks
- Room status, inspection pass, guest-ready proof.
- Engineering PMs and work orders, handled.
- Does
- Turns every flag into a work order, runs preventive schedules.
- Automates
- Routing by skill, priority, and load.
- Tracks
- Status red to green, parts, photo-verified closes.
- Front desk Arrivals, requests, the lobby.
- Does
- Manages arrivals, departures, and guest requests.
- Automates
- Pre-check-in and routing each request to the right team.
- Tracks
- Who is in house, what is pending, response time.
- Guest services Answer on their own channel.
- Does
- Handles requests and messages where the guest already is.
- Automates
- Routes a message to housekeeping, engineering, or the desk.
- Tracks
- The whole thread, from request to resolved.
- Food & beverage Room service and the restaurant.
- Does
- Takes room-service and restaurant orders end to end.
- Automates
- Routes tickets to the kitchen and times the delivery.
- Tracks
- Prep, runners, and what actually sells.
- Valet Cars handled, guests informed.
- Does
- Manages car requests and handoffs.
- Automates
- Texts the guest the moment the car is ready.
- Tracks
- Keys, location, and timing.
- More, as you growNew operations plug into the same brain.
Fits how you already work
Plug in. Lose the busywork.
Take one lane or the whole day
Valet is a mess? Start there. Housekeeping only? Fine. Turn lanes on as you go, or run the whole operation as one cohesive system.
Built for boutique operators
Small and medium hotels first, and anywhere with a front desk and rooms to turn: inns, resorts, even boats and concierge teams.
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